Frequently asked questions.
Do I need to start an organization to use In One Motion?
No, you do not need to start an organization to use In One Motion. You are given the option to request to join someone else's organization. Having said that you will have to be apart of an organization in order to use In One Motion.
What do I get when I start an organization?
If you start an organization you get 1 admin membership for yourself, $5.00 in credit per month, 250GB computer image storage, the option for SSL certificates for each of your members by request, and a static IP address. You can then add additional members to your organization by invitation.
Is there any support?
Yes. It is our mission to help you get the remote computer you need when you need it. As such we provide email support for all of our users both in trial, and who have a Membership.
How am I billed?
Pre-purchased credit is used in exchange for time on the computers. The timer starts the minute you start a computer to the minute you press the shutdown button. Time on the computer is rounded up to the nearest minute, and the amount of credit consumed is rounded down to the nearest cent. For example, if you use a computer for 19.3 minutes, you will be charged for 20 minutes.
Is there any guarantee?
Yes. We guarantee every computer we provide access to runs properly. For example: $0.00 in credit will be consumed if your selected remote computer fails to start properly. This control is automatic, and you do not need to contact us. Having said that please see our return policy for more information.
What software do I need to get started?
If you are using a Windows2
machine, chances are you already have all the software you need to connect to the remote computers. If you are on a Mac3
you will need to download another app in order to connect to the remote computers. We recommend this app which is free at the App Store.4
Your experience will also depend on the quality of internet connection you have: a better internet connection will give you a better experience.
Do I need my own licenses for software?
Yes. You will need to use your own software licenses when using one of the remote computers we provide access to. Please refer to your software's End User License Agreements / Terms of Service before using In One Motion.