Here are a few frequently asked questions we get:
Are these prices in Canadian Dollars?
Yes. All prices are in Canadian Dollars and include all applicable taxes.
Are the remote computers secure?
Yes. Security is our top priority and we built In One Motion from the ground up to make sure every session are secure. You don't have to worry about staying up-to-date with patches that can easily be compromised.
Is there any support?
Yes. It is our mission to help you get the remote computer you need when you need it. We provide email support to anyone who uses our remote computers and we gaurentee each computer functions properly.
How am I billed?
Pre-purchased credit is used in exchange for time on the computers. The timer starts the minute you start a computer to the minute you press the shutdown button. Time on the computer is rounded up to the nearest minute, and the amount of credit consumed is rounded down to the nearest cent. For example, if you use a computer for 19.3 minutes, you will be charged for 20 minutes.
Is there any guarantee?
Yes. We guarantee every computer we provide access to runs properly. For example: $0.00 in credit will be consumed if your selected remote computer fails to start properly. This control is automatic, and you do not need to contact us. Having said that please see our return policy for more information.
What software do I need to get started?
If you are using a Windows2
machine, chances are you already have all the software you need to connect to the remote computers. If you are on a Mac3
you will need to download another app in order to connect to the remote computers. We recommend this app which is free at the App Store.4
Your experience will also depend on the quality of internet connection you have: a better internet connection will give you a better experience.
Can I use my own licenses for software?
Yes. You will need to use your own software licenses when using one of the remote computers we provide access to. Please refer to your software's End User License Agreements / Terms of Service before using In One Motion.